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FAQ's + Contact us

ENGLISH

Q: How long would it take for my order to be shipped?

A: Thank you for your order. Our estimated preparation time is usually 3 to 5 business days, but during sales events the delay can be longer than usual because of the higher volume of orders to process. 

Orders are prepared between 9:00 and 17:00 from Monday to Friday during business days. Orders are NOT prepared during the weekend or holidays. 

We will notify you when it has been shipped. Thank you for understanding.

 

Q: My order qualifies for free shipping but I was still charged.

A: When your package is very heavy we may charge you an additional cost for shipping.

 

Q: What happens when you order a pre-order item?

A: If your order contains an item that is marked as Pre-order, the total order will be shipped only when this item will become in stock.

 

Q: I haven't received my order and the tracking says it has been returned. What happened?

A: We will provide you with a tracking number to follow your order's journey to you. It is the customer's responsibility to check the tracking and be ready for the delivery. 

 

Q: I was not home when they tried to deliver my package. What happens now?

A:It's the customer's responsibility to contact the carrier and arrange a new delivery date. Both tracking number and courier’s name can be found in the shipping confirmation email. 

 

Q: I have received my order but there weren't any samples inside. Why?

A: We currently do not offer any samples for sanitary measures and to conform with the law of fabrication and labelling of cosmetics. This decision is also aligned with our policy of reducing waste as much as we can. We care about the environment and try to use minimal packaging that could be easily recycled. 

Occasionally, and whenever they are available, we give original samples that are provided to us by the brands. 

Some brands offer mini or travel sizes so you can purchase those before committing to full size products. 

We have regular promos and sales to show you our gratitude for your support, especially during these difficult times.

Thank you for understanding!

 

Q: I made an order but I have changed my mind. What can I do?

A: Once an order has been placed and registered, it is processed automatically and can no longer be canceled or modified.

 

Q: It is possible to return my order?

A: Return policy

We must make a common effort to reduce the amount of waste and our carbon footprint. The beauty industry contributes to generating a lot of pollution and we surely need to reduce our current level of comfort to change things. 

In respect to our customers, all returned products end up in the trash because we can't be really entirely certain if the product has been used or not. 

Therefore, we have decided to not accept returns anymore.

So what if you choose the wrong lipstick colour? Offer it to a friend or family so that the product is used by someone. Give it a second life!

However, if you receive a defective or damaged product, please write to us at support@thegreenjunglebeautyshop.com and we will help you!

 

Q: I got my order but something is missing or broken. What should I do?

A: You can contact us at support@thegreenjunglebeautyshop.com Please send us pictures of your order (including images of both interior and exterior packaging), so we can help you. If a product is missing, don't worry we take picture of all orders before shipping, so solving the problem will be fast!

 

Q: My order was marked as delivered but I haven’t received it. 

A: If your order was marked as delivered but you don't have it yet, chances are your package is hiding nearby. Please check with nearby neighbors, other members of the household or areas near your entrance. Sometimes to prevent packages from being stolen, drivers will place your packages in hidden areas. 

If you are still unable to locate your package we recommend confirming the correct shipping address was entered on your order confirmation.

 

Package still missing? Please email your order number to support@thegreenjunglebeautyshop.com and our customer service team will help you.

 If you still have questions shoot us a line at support@thegreenjunglebeautyshop.com  We'll get back to you in about 24/48 hours *

* The Green Jungle beauty shop team does not operate on Holidays and weekends. Time estimates are based on business days. 

 

You have questions about the products that we have in this store?

You want to find out what is the next brand or product that will be available or simply want to make a suggestion? 

Please feel free to contact us at any time by email at support@thegreenjunglebeautyshop.com

Our customer care service will be more than happy to help you in English, French, Spanish and Italian!

  

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